Frequently Asked Questions

Answers about Mosaic Learning, the Forge platform, and how labor organizations use it for training, communications, and events.

About Mosaic Learning

What is Mosaic Learning?

Mosaic Learning is a labor-focused learning technology company that builds the Forge platform and custom e-learning content for North American labor organizations, unions, and joint labor-management funds. Founded by labor movement veterans, Mosaic helps organizations train members, communicate with them, and run events, all in one place.

What does the Forge platform do?

Forge is a unified platform that brings member training (LMS), communications, and event management together for labor organizations. Instead of running separate systems for your LMS, member portal, and event registration, Forge handles all three with one login, one data set, and one admin team.

What if I don't need it all? Am I paying for something I don't need?

Forge is modular by design. Organizations can deploy Forge Learn for training, Forge Engage for member communications, or Forge Events for conferences and meetings independently, or in any combination. Many start with the module that addresses their most pressing need and expand from there. Because all three modules share a common member data foundation, adding capabilities later is straightforward and does not require migrating data or switching platforms.

Who does Mosaic Learning serve?

Mosaic Learning primarily serves labor unions, joint apprenticeship training committees (JATCs), joint labor-management funds, and other labor-affiliated organizations across the United States and Canada. Our clients range from local unions to international organizations managing tens of thousands of members.

What makes Mosaic Learning different from other union software providers?

Mosaic Learning is labor-native, built by people who have worked in and for the labor movement, not adapted from generic association management software. Forge combines training, communications, and events in a single platform, which means member data is unified, there's no duplicate entry, and members get one consistent experience regardless of what they need.

How is Forge priced?

Forge pricing scales with your organization. Smaller locals and regional councils can start with the modules they need at a price point that fits their size, while large internationals can deploy Forge enterprise-wide across thousands of members. Pricing is based on the modules deployed and the scale of your membership, so you are not paying for capabilities you are not using. Contact the Mosaic Learning team for a quote tailored to your organization.

How do I get started with Mosaic Learning?

The best starting point is a discovery conversation. Visit mosaiclearning.com/contact to reach the team. We'll start by understanding your organization's structure, what tools you're currently using, and where the biggest gaps are, then walk you through what Forge can do and how implementation typically works.

Forge Learn

What is Forge Learn?

Forge Learn is a full learning management system (LMS) and competency-tracking platform purpose-built for labor organizations. It handles course delivery, certification tracking, hybrid and VR learning, progress analytics, and member-paced completion, in one platform, without requiring a separate LMS.

Does Forge support virtual reality (VR) training?

Yes. Forge supports VR and simulation-based training, which Mosaic Learning has deployed with organizations including IUPAT DC51. VR training in Forge is tracked alongside standard e-learning and instructor-led training, so completion and competency records are unified regardless of delivery format.

Can Forge track certifications and compliance requirements?

Yes. Forge includes competency tracking and certification management that lets organizations set requirements, track member progress toward completion, and generate compliance reports. Administrators can see at a glance which members are current and which need to complete requirements.

Does Forge integrate with existing learning content?

Yes. Forge can ingest SCORM-compliant content and supports content built by Mosaic Learning's Content & Courseware team. If your organization has existing e-learning assets, they can typically be migrated into Forge. Mosaic also offers content modernization services if your existing materials need to be updated for current standards.

What types of training delivery does Forge support?

Forge supports instructor-led training (in-person and virtual), self-paced e-learning, hybrid delivery combining both, mobile-first formats for members in the field, and VR/simulation-based training. All delivery types feed the same competency and completion tracking system.

Forge Engage

What is Forge Engage?

Forge Engage is a targeted communications and member services platform for labor unions. It replaces generic blast emails with role-based, audience-targeted messaging, and adds a member portal, mobile app, grievance tracking, online dues, mobilization tools, and secure document sharing in a single platform.

How does targeted messaging work in Forge?

Forge lets administrators segment members by role, local, job classification, or custom audience filters and send communications (push notifications, emails, forms, and surveys) only to the relevant group. Members only see what applies to them, which reduces noise and increases engagement with critical updates.

Does Forge include grievance tracking?

Yes. Forge Engage includes grievance tracking as a core capability. Representatives can log grievances, track case status through resolution, attach documents, and set alerts, all from the same platform members use for training and communications, so all member data is in one place.

Does Forge support online dues collection?

Yes. Forge includes online dues collection, allowing members to pay through the member portal or mobile app. This is integrated with the rest of the member record, so financial status, communications history, and training records are all part of the same profile.

What does the Forge mobile app include for members?

The Forge mobile app for members includes push notifications, access to training and learning content, event schedules and RSVPs, dues payment, grievance submission, secure document access, and forms and surveys. It's designed to give members one branded, union-specific app rather than a mix of consumer tools.

Forge Events

What is Forge Events?

Forge Events is a conference and meeting platform for labor organizations that handles event registration, personalized attendee schedules, session management, sponsor and vendor tools, and post-event follow-up in one system. It replaces the patchwork of separate registration, scheduling, and communication tools most organizations currently use.

What types of events does Forge support?

Forge supports the full range of labor organization events: local meetings, regional conferences, national conventions, joint apprenticeship training sessions, political action events, and member education seminars. The platform scales from small local meetings to large multi-day conferences with multiple tracks, sponsors, and thousands of registrants.

Does Forge handle event registration?

Yes. Forge includes built-in event registration that is integrated with member records, so you don't need to collect information your organization already has. Registration data, attendance, and session selections are stored alongside the member's training and engagement history.

Can Forge manage multiple sessions and tracks at a conference?

Yes. Forge supports multi-session, multi-track events. Attendees can build personalized schedules from available sessions, receive reminders and wayfinding through the mobile app, and organizers can track attendance by session in real time.

Does Forge support sponsors and vendors at events?

Yes. Forge Events includes tools for sponsor and vendor management, including sponsor-facing features for the event program, booth or presence tracking, and post-event reporting. This is especially relevant for labor organizations running joint fund conferences or large conventions with industry partners.

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